Faqs

Shopping

You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive a notification as soon as the order ships.
Home Delivery – ashley.com.vi will deliver larger items.
 
After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the originally scheduled delivery date, the order may be treated as a canceled order.

For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as the order leaves the warehouse. The email contains information on how to track your order until it arrives.
 
In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

At this time, we do not price match.

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

For standard shipping, your credit card will be charged on the date the order ships. For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.

A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as ashley.com.vi order), then submit a final charge later (such as when your ashley.com.vi order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.
 
Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

  1. Best Furn & Appliances I will request one authorization against your credit card per order confirmation number. The sum of the authorizations will equal the total of your order.
  2. If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.
The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. ashley.com.vi is not responsible for these pending authorizations.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard, and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.
  • Apple Safari
  • Google Chrome
  • Microsoft Internet Explorer 11+
  • Mozilla Firefox

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care at 866-434-3393 if anything requires correction.

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created an account when placing the order, go online and log into My Account, then click on Order History.
 
Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed on line.)
 
If you checked out as a guest, please call Customer Care at  866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) and we will be happy to assist.  Have your confirmation number, email, and billing ZIP code to use this service (confirmation number is located within your emailed order confirmation.)

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
Standard Shipping - Please call Customer Care at 866-436-3393 for assistance. They will locate your order and see if it can be revised or canceled. If the product has already shipped, you may return it under our Return Policy.
Home Delivery –To change or cancel an order, call Customer Care at 866-436-3393. They will determine where your order is in the process and whether it can be revised or canceled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.
 
If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.

These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as Best Furn & Appliances I has no control over the grace period for releasing authorized funds, particularly debit card funds.

After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

  • Click on My Account located in the upper right-hand corner of this page.
  • Click on the Sign In button displayed in the drop-down menu.
  • Enter your account email and password and click the Sign In button.
Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
Under the Settings tab, you will be able to manage your opt-in/out email settings associated with your account.
Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for Store Locator.

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).